FAQ
Payments & Safety
Yes, your payment data is safe with us. Regular audits and restricted access ensure your data is protected.
Yes, we accept online payments. We offer a variety of secure payment options to make your transactions easy and convenient.
We accept PayMongo, Cash on Delivery, and PayPal for your convenience. Choose the option that suits you best for a seamless payment experience.
Shipping & Delivery
Metro Manila - 1 to 3 working days
Luzon - 3 to 7 working days
Viz Min - 5 to 10 working days
For Metro Manila, the shipping cost is ₱75 pesos. For Provincial areas, it's ₱100 pesos.
We don't offer free shipping at the moment. However, we strive to keep our shipping costs affordable while ensuring reliable and prompt delivery of your orders.
No, we only ship within the Philippines at this time. We're focused on providing the best service to our customers within the country.
Yes, we ship throughout the Philippines. Regardless of your location within the country, we'll ensure your order reaches you promptly and efficiently.
Warranty & Repair
Yes, we stand behind the quality of our skincare products.
If you experience any issues with your purchase, please reach out to us. We're committed to ensuring your satisfaction and will address any concerns promptly.
No, we don't offer extended warranties at this time.
However, our standard warranty ensures the quality and performance of our products. If you encounter any issues within the warranty period, please don't hesitate to contact us for assistance.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
You can request a refund within 7 days of the product being delivered to you.
We want to ensure your satisfaction with every purchase, and our refund policy allows for prompt resolution if you're not completely satisfied with your order.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.